Please note that if you select UNREGISTERED SHIPPING, we take no responsibility for orders once they have shipped. If it's lost, it won't be covered by us or the carrier. If you want to be able to trace your order, select REGISTERED SHIPPING. Also, REGISTERED SHIPPING is not included with the FREE SHIPPING (1000 NOK+ orders) option. To have your order sent REGISTERED with the FREE OPTION, an extra fee will be charged before the order will ship (you will pay the extra fee only, not the regular shipping). In cases where this applies, we will get in touch before shipping your order. You may of course also add the fee yourself by adding the item REGISTERED SHIPPING to your cart (only necessary when your order is eligible for free shipping).
Please allow a minimum of 3 days (Norway), 2 weeks (Europe) and 4 weeks (overseas), before mailing to ask about your order. Sometimes we are overloaded with work and shipping your order may take a few days, but normally we ship within 2-3 days. We ship via priority mail only. Sometimes it's fast, sometimes it's not. Not much we can do about it, so sit tight.
Also, if you order PREORDER item(s), make sure that the item(s) are actually available before you start mailing us to find out where your order is.
I Norge har du flere forskjellige fraktalternativer:
- FRI FRAKT på alle bestillinger på 1000 kroner eller mer.
- Lite brev (gjelder kun når du bestiller CDer, kassetter eller 7"EPer).
- Stort brev (gjelder 1-3 LPer, totalvekt 1 kg)
- Norgespakke med sporing (ALT over 1 kg)
NB! Siden denne nettløsningen kun regner ut ifra vekt og ikke størrelse (Postens satser er dessverre noe mer kompliserte), vil du i noen tilfeller ha mulighet til å velge feil fraktalternativ ("Lite brev" når du bestiller LPer f.eks.). Skulle du velge feil, vil du bli anmodet om å betale mellomværende før ordren kan sendes. Dette gjøres enkelt via en egen link i nettbutikken.
Husk at du får fri frakt dersom du bestiller varer for over 900 kr. Det kan derfor være lurt å samle opp til en større bestilling, evt. bestille sammen med venner / kjente.
Dersom du oppholder deg i Oslo, kan du unngå porto helt ved å velge alternativet "Pick up (Oslo only)". Du vil da bli kontaktet med informasjon om hvor ordren kan plukkes opp.
Vi tilbyr nå fire betalingsmetoder i Norge:
Kun Alternativ 1 og 2 er foreløpig integrert i nettbutikken, så hvis du vil benytte deg av bankoverføring eller Vipps, må du sende bestillingen via kontaktskjemaet, så kommer vi tilbake til deg med betalingsinfo snarest.
NB! Kun forhåndsbetaling. Pga. behandlingstiden av betaling med kort kan det også drøye noen dager før vi har betalingen, ofte opptil en uke. Det anbefales derfor å bruke et av de andre alternativene dersom du ønsker en raskest mulig levering.
REST OF THE WORLD:
NB! All prices are listed in NORWEGIAN KRONER (KR), based on the conversion of 1 EURO = 10 KR. Please note that the conversion rate may vary. Your payment will automatically be converted to your default currency.
You have several different shipping options:
- UNREGISTERED CDs / tapes / 7"EPs (NO tracking, up to 2 kg)
- UNREGISTERED LPs / MLPs / 12"/10" EPs / Hoodies (NO tracking, up to 2 kg)
- REGISTERED shipping (incl. tracking)
- FREE unregistered shipping when you order for 1000 kr (apx 100 euro) or more. Note that you have to select a shipping option BEFORE the shipping is discounted. NB! Orders eligible for free shipping will by default ship unregistered, even if registered shipping is selected. To upgrade to registered shipping, search for "registered shipping" and add it to your cart.
NB! As this web store solution can only calculate shipping based on weight, and Posten (the Norwegian mail service) also takes size into account, you need to make sure you select the correct shipping option when opting for UNREGISTERED shipping. If you i.e. select UNREGISTERED CDs / tapes / 7"EPs and have ordered ONE OR MORE 10" / 12" / LP / MLPs or hoodies, you will be charged extra before your order can ship. If you go with REGISTERED shipping, the size of the order will have no effect on the shipping cost.
To make the most of the shipping cost, it can be a good idea to i.e. order with friends as the more you order, the less the shipping cost per item.
Please note that ONLY REGISTERED shipping includes tracking. Please DON'T ask for a tracking number if you have NOT ordered REGISTERED shipping. And yes, REGISTERED shipping is of course more expensive than UNREGISTERED shipping.
If you live or stay in Oslo and wish to avoid shipping, you may collect your order in person. Just select "Pick up (Oslo only)" when checking out. We will get in touch to set up a time and place to pick up your stuff.
NORMALLY, YOUR ORDER WILL SHIP WITHIN 1-3 DAYS. THIS IS A ONE MAN OPERATION, AND IN BUSY PERIODS ORDERS MAY TAKE A LITTLE LONGER TO SHIP DUE TO TIME RESTRAINTS. PLEASE BE PATIENT, AND PLEASE DON'T EMAIL EVERY OTHER DAY ABOUT THE STATUS OF YOUR ORDER.
Preorder items ship upon availability. We can never control 100% when an item will arrive, so have patience! Also, if your order includes both stock and preorder items, it will ship when everything is available (we will of course put aside the in stock items). If you want the in stock item(s) right away, you need to order them and the preorder item(s) separately.
Everything is packed safely in bubble wrappers (CDs only) or CD/vinyl mailers with extra corner protection, or double boxes on bigger orders. This is included in the weight calculation. However, shit may still happen, and in about 0.1 % of the cases, it does (see disclaimer).
Always make sure your correct name and address is included in every order!
Labels / distros who want to order Duplicate / Demonhood releases wholesale, get in touch via the contact form.
We currently accept three forms of payment:
2. Credit card
3. Bank transfer
Only options 1 and 2 are supported by the shopping cart though, for option 3 please place your order via the contact form. For international bank transfers there is an extra fee of 20 kr (apx 2 euro)
NB: PREPAYMENT ONLY - ORDERS THAT HAVE NOT BEEN PAID AFTER 1 WEEK ARE CANCELLED.
ORDERS PAID WITH E-CHEQUE WILL NOT SHIP UNTIL THE E-CHEQUE HAS CLEARED.
ORDERS PAID WITH CREDIT CARD WILL IN SOME CASES TAKE A FEW DAYS MORE TO SHIP, WHILE WAITING FOR THE PAYMENT TO CLEAR.
Duplicate Records claim no responsibility for lost, stolen or damaged goods due to missing or incorrect information given by the customer, or anything that occurs after orders have shipped.